Whoever came up with the YouTube idea is a genius. I am definitely a visual person so when I want to learn something on any subject from cooking to changing the oil in my car, YouTube is the place to go.
Many, many years ago my boy child, Danny, was dating a girl from Thailand who had several Thai restaurants owned by her family. She was an awesome cook so Dan naturally wanted to share her talent. Not everyone can cook Thai and have it taste great. At the time there were very few Thai Cooking how-tos on YouTube. Well, bottom line; she was too shy and didn’t feel her English was good enough to make videos.
The other day was trying to be techy without asking for help, so I pulled up a YouTube tutorial. Well, wouldn’t you know? The video was done by a 10 year old. Yes, I know that you’re 3 year old can work your iPad, but can she explain to you how it works? Probably not. The last thing I needed was a kid trying to coach me on the complicated steps in his mumbling voice.
I then switched to another video. This time I was listening to a person from an Asian country. I had no clue what this person was saying because I am not talented in understanding people with thick foreign accents. I think this person is the same one who answers the phone when I have to call tech support for my lap tap.
I could continue this rant about YouTube but that’s not my intent. It’s about the companies who employ outside of the United States to keep costs down. It certainly does not help me when I ask for an English-speaking person. On many occasions this has led to explaining (and a little yelling) that I can’t understand people with accents. I have even asked to speak to their supervisor which led to a dropped call.
Just let me press 1 for English, please!